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Sentiment Analysis
Client Testimonial
“We thought our reviews were fine—until Soho Citizen broke them down. The sentiment analysis exposed subtle, repeating issues that were quietly eroding our reputation. Fixing what the data revealed led to an immediate lift in guest satisfaction and a stronger front-of-house culture.”
— Director of Guest Experience, Luxury Hospitality Group
Results: +0.4 stars in 6 weeks • 21% reduction in negative reviews • 2x increase in positive service mentions
Digital Footprint Audit
Client Testimonial
“Soho Citizen’s audit outperformed anything our in-house team had ever seen. We found where our online brand was slipping—and where competitors were stealing our traffic. Implementing just three of their suggestions led to a tangible increase in conversions and visibility.”
— Managing Partner, Michelin-Starred Restaurant Group